Frequently asked questions
Everything about getting started, running your program, billing and privacy. Not here? Ask us directly.
Getting started
What is Loyyaly?
Loyyaly is a digital loyalty platform for creating stamp cards, rewards and offers that customers save to Apple Wallet or Google Wallet. There is no app for customers to download. It is built in Dubai for UAE businesses and powered by the Wally wallet platform.
How does Loyyaly work?
You design a digital card in the dashboard. Customers scan a QR code or tap a link to save it to their wallet, then earn stamps on each visit or purchase. Staff add stamps with the free Stamper App, and rewards unlock automatically when the card is full.
How do I sign up?
Create an account on the sign-up page and start building your card right away. The first 15 days are free and no credit card is needed.
Do customers need to download an app?
No. Customers add the card to Apple Wallet or Google Wallet without installing anything or creating an account.
How long does it take to set up?
Most businesses publish their first card within minutes: start from a template, add your logo and colours, set the reward rule and share the QR code.
Can I switch from paper stamp cards?
Yes. When a customer joins, staff can credit the stamps already on their paper card, so regulars keep their progress.
Managing your account
How do I create a loyalty card?
Log in, choose a card type, customise the design and rewards, and publish. You get a QR code and a shareable link immediately.
Can I edit my loyalty card after publishing?
Yes. Change branding, text, rewards and offers at any time. Updates appear automatically on every card already saved in a wallet.
Can I create multiple loyalty cards?
Yes, for different locations, brands or campaigns. The number of active card designs depends on your plan.
Can my staff use the system without seeing my dashboard?
Yes. Create sub-user logins for the Stamper App. Staff can stamp and redeem but cannot see customer lists, settings or billing.
How do I cancel or change my plan?
Upgrade, downgrade or cancel at any time from billing settings. Cancelling stops future renewals, and access continues until the end of the current billing period.
Pricing and billing
How much does Loyyaly cost?
There are three plans. Starter is AED 92 a month or AED 918 a year ($25 or $250). Growth is AED 253 a month or AED 2,534 a year ($69 or $690). Ultimate is AED 349 a month or AED 3,489 a year ($95 or $950). The pricing page has the full feature comparison.
Is there a discount for annual billing?
Yes. Every plan costs the equivalent of ten months when billed annually.
Can I change my plan later?
Yes. Move between Starter, Growth and Ultimate at any time from the billing dashboard.
Do you offer refunds?
No refunds are offered for subscriptions or renewal charges. You can cancel at any time to stop future billing, and your account stays active until the paid period ends.
Can I pay in AED?
Prices are shown in dirhams at the UAE Central Bank peg of 3.6725 to the dollar. Card billing runs through Stripe in USD, so your statement may differ by a few dirhams. Annual plans can be invoiced in AED on request.
Security and privacy
Is Loyyaly secure?
Yes. Loyyaly runs on the Wally platform with encryption in transit and at rest, role-based access and monitored infrastructure. Cards are delivered through Apple Wallet and Google Wallet, which have their own secure infrastructure.
Do you collect customer personal data?
Customers do not need an account to use a card. Any sign-up data you choose to collect is optional, fully under your control and never sold.
Is Loyyaly compliant with UAE data protection law?
Our processes support the UAE Personal Data Protection Law and GDPR rights handling, and a data processing addendum is available for every account.
Can I send messages to customers?
Yes. Send updates, reminders and offers to everyone who saved your card. iPhone users receive lock-screen notifications, and messages appear under Latest updates in both wallets.
Can customers remove the loyalty card at any time?
Yes. Customers can delete the card from their wallet whenever they choose, and you can remove a customer from the dashboard on request.
Retire the paper card this week.
Design your card, print the QR code and stamp your first customer this afternoon.